Susan Thompson

She is the former owner of an old hotel, haunted by a ghost.

Background
Due to business not being great, Susan decided to sell the hotel and move to the city with her mother, and daughter. Then people started dying in her hotel. First the retail agent, and then the man moving the things to Goodwill. Then Sam and Dean arrive, and she tells them they are probably their last guests. During their stay, they come to her door, and Dean claims Sam LOVES dolls. This confuses her, but Sam (unhappily) comfirms it. So she lets them into her room.

Later, one of the corporate guys come back for her to sign off the last remaining documents. She asks him what their going to do with the place and he tells her to demolishment. Then he dies. Then she catches Sam and Dean in her mother's room and kicks them out of the hotel. As she is loading the car, she notices strange things happening, and then her car tries to run her over, but she is saved by Sam. After helping her and saving Tyler, she thanks the two as she leaves. She also gives Sam a hug.